Privacy Policy

This policy explains what information of yours will be collected by AGENTIS ENERGY when you use our website or web enabled services and how the information will be used. AGENTIS ENERGY will not use or share your information except as described in this Privacy Policy. We may collect information by other means or sources; this policy does not apply to that information.

Please note that when you use the website and web enabled services, you are sharing your information directly with AGENTIS ENERGY, not your utility. AGENTIS ENERGY can and will share certain information with your utility as further described in this Privacy Policy.

Use of Information

AGENTIS ENERGY uses information the utility provides, personal information you submit, and information from other sources to create, operate, provide and maintain the features and functionality of the AGENTIS ENERGY website and web enabled services.

By providing your email address, you consent to AGENTIS ENERGY using your email address to send you service related notices, including any notices required by law, in lieu of communication by postal mail. AGENTIS ENERGY may also send to you via email other messages including newsletters, monthly energy reports, personalized recommendations, changes and addition to services offered, or other messages as we deem appropriate. You may opt out of non-service related notices if you do not wish to receive them. If you correspond with AGENTIS ENERGY via email, we may retain the content of your emails and our responses.

AGENTIS ENERGY reserves the right to use non-personally identifiable information about you, your energy usage and the dimensions shaping your energy usage.  We may do this to analyze how the services are used, understand energy usage patterns, diagnose service or technical problems, maintain security, and personalize content

AGENTIS ENERGY either uses or reserves the rights to use cookies, clear gifs, and log file information to: (a) store information so it does not have to be re-entered during your visit or the next time you visit the site; (b) provide customized and/or personalized content and information; (c) monitor the effectiveness of our Service; (d) monitor metrics such as log-ins, visitors, and features used; (e) diagnose or fix problems reported by our users or AGENTIS ENERGY employees (f) help you access your information after log-in

Information Collected

Utility-Provided Information. Your utility provides AGENTIS ENERGY with information about your energy usage, participation in energy efficiency program, and other relevant information to enable AGENTIS ENERGY to analyze energy usage and to offer web services to you.

User-Provided Information: You provide us information including your name and email address when you register and use our web services. You will have the option of providing us with additional information to improve our ability to help you be more energy efficient. If correspondence is via email, we may retain the content of your email messages, your email address and our responses.

Cookie Information: When you visit AGENTIS ENERGY’s website or sites that offer our web services, we may send one or more cookies to your computer and browser that lets AGENTIS ENERGY help you log in and enhance your navigation through the site. A cookie may also convey anonymous information to us about how you browse and use the services, but does not collect personal information about you. AGENTIS ENERGY uses or may use session cookies and persistent cookies. A persistent cookie remains on your hard drive after you close your browser and may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser's directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our web services may not function properly if cookies are disabled.

Clear Gifs Information: When you use our web services, we may employ clear gifs, which are used to track the online usage patterns of our users anonymously. No personally identifiable information is collected using clear gifs. We may also use clear gifs in HTML-based emails sent to users to track which emails are opened. The information is used to report and improve the effectiveness of our marketing and to improve our web services.

Log File Information: Log file information is automatically reported by your browser each time you access a web page or web service. When you register with or view our site, we automatically record information that your web browser sends. These logs may include information such as your IP address, browser type, referring URLs, time spend on pages, number of clicks, domain names, landing pages, pages viewed, and other related information.

Instances when your information may be shared

Personally Identifiable Information: AGENTIS ENERGY will never sell your personally identifiable information. AGENTIS ENERGY may share your personally identifiable information with third parties in order to provide services to you.  In these instances, the third parties use of your information will be bound by this Privacy Policy. AGENTIS ENERGY may store your personal information in locations outside our direct control when co-locating with hosting providers.

By using the Service, you agree that AGENTIS ENERGY may use and disclose information with your utility in the same manner in which we are entitled to use and disclose any other information you submit to us. AGENTIS ENERGY disclaims all liability for the privacy policies and procedures of your utility.

AGENTIS ENERGY may buy or sell assets, services, or some or all of our business operations. Customer, email, and visitor information would normally be a transferred business assets in these transactions. AGENTIS ENERGY reserves the right to transfer such information in the course of corporate divestitures, mergers, or dissolution.

AGENTIS ENERGY may combine your non-personally identifiable information with information collected from other persons or companies (such as firmographic data) to improve our services, and we may aggregate it for other purposes without identifying individual users.

Non-Personally Identifiable Information: We may share non-personally identifiable information about the use and effectiveness of our web services with interested third parties.

Disclosure of Information:

AGENTIS ENERGY may disclose personal information, to respond to legal requirements, enforce our policies, respond to claims that users have violated copyright or other applicable law, or to protect our users' rights or safety.

We may also share your personal information with law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity.

Failure to provide personally identifiable information

If you decline to submit personally identifiable information through the web services, AGENTIS ENERGY may not be able to provide services to you. You may update, or correct your account information at any time via settings on web service tool.

Links to Other Websites

When you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your interaction on any other website, including those that have a link on our website, is subject to that website's own rules and policies.  We are not responsible for the practices employed by websites linked to or from our website, nor the information or content of the websites.

Account Protection

Do not disclose your AGENTIS ENERGY website password to anyone. If you do share your password or your personal information with others, you are responsible for all actions taken in the name of your account.  If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify AGENTIS ENERGY and change your password.


Your information is stored on servers housed in a secure location. We protect you data and use tools (encryption, passwords, physical security, etc.) to guard your personal information against unauthorized access and disclosure. However these measures are not a guarantee that your information will not be accessed, altered, or disclosed. In the event of personal information being compromised, AGENTIS ENERGY will notify the utility and those persons whose personal information has been compromised.

Notification Procedures

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our website, as determined by AGENTIS ENERGY in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

Changes to Our Privacy Policy

If we change our privacy policies and procedures, we will post these changes on our website and web service tool to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective ten days after they are posted on this page.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at, or send mail to:

Privacy Policy
776 N. Oaklawn Ave
Elmhurst, IL 60126